Our privacy policy is an enforceable document created in accordance with the Information Technology Act of 2000, it`s implementing rules, and the provisions of other legislation that the Information Technology Act of 2000 has amended that are related to electronic records. There are neither physical nor digital signatures necessary for this electronic record because it is produced by a computer system. The domain name https://closecall.in/ ("Website") is owned and operated by (“Company”), registered under Indian laws, and has its registered office at B Block, Plot No 78, Sector 60, Noida, Uttar Pradesh 201301.
The following privacy statement complies with Rule 4 of the Information Technology (IT) Act of 2000, which specifies permitted security practices and protocols for sensitive information or personal data. Before allowing access to or using Closecall’s web portal, mobile app, software products/solutions, services, and other integrated systems, you must first comprehend the privacy policy that has been made mandatory by the Act. You hereby expressly accept and acknowledge that the provisions of this policy shall apply to your use of Closecall. Terms like “you” and “users” are used to refer to Closecall users, while terms like “we,” “app,” “site,” “us,” “services,” “web,” or “products/solutions” are used to refer to Closecall itself.The Closecall app is available for Android. The purpose of this application is to monitor and analyze the call activity on the team members’ business phones. This application has two components- Web application and mobile application.
As soon as the Closecall mobile application is installed, it begins keeping track of your employee’s contacts, calls, battery level, and location. The tool also aids the employer in summarizing the call logs of incoming, outgoing, and declined calls, as well as collecting vital data insights to evaluate the professionalism and performance of your staff and aiding in coming up with wise business decisions.
Everyone who uses our services, including but not limited to our clients, their employees, and other users, is subject to this privacy statement. Users must click the “I agree/I accept” button and finish the registration process before they may browse or use the Closecall application. By doing so, you acknowledge as well as declare that you have read, comprehended, and accepted this deal, as well as our privacy policy.
Privacy PreambleClosecall, dedicated to protecting the information its users provide, recognizes the need to protect online privacy while offering the aforementioned online services. It is committed to providing its users with a reassuringly safe setting.
Closecall’s key strategies still revolve around respecting online users’ privacy and offering top-notch services. Our Privacy Policy informs users about Closecall’s Privacy Practices and ensures their safety.
At Closecall, we believe that trust is the key to data protection, and we value your privacy greatly. Your personal information is only used in the ways described in this privacy statement. To discover more about how we collect and use information, please read this privacy statement.
The practices described in this statement on privacy apply to all of our services offered through the Closecall domain and its subdomains, as well as to our software products and services in general, as well as to our parent company and any affiliates, subsidiaries, or joint ventures of Closecall. You agree to be legally tied by this Privacy Policy’s terms and conditions by using our application.
By signing up for Closecall, you acknowledge that you comprehend and agree to the terms of this privacy statement, that you give us your express consent to use and disclose your personal information in the ways described in this privacy statement, and that any personal information you provide through Closecall is provided in accordance with a valid agreement. All of the Terms of Service/User Agreement’s provisions are included in and applied to this Privacy Policy as well. Note: We reserve the right to modify our privacy policies at any time and without prior notice. Please periodically review this policy to make sure you are aware of any updates.At the same time, Closecall wants to be clear that it may offer links to other websites, mobile applications, and APIs that are covered by its own privacy policies and that Closecall is not liable for the privacy or security policies followed by those websites, mobile applications, and APIs. Closecall users and visitors are recommended to become familiar with both the company’s privacy policy and the policies of any third parties that collect personally identifiable data.
When you give us your personal information, you formally accept and are bound by the guidelines set forth in our Privacy Policy. Please refrain from using Closecall if you disagree with our Policy.
Privacy GuaranteeWe guarantee that without your explicit permission, we will never rent or sell your personal data to a third party for marketing purposes. We may occasionally disclose comprehensive statistics data on our users and visitors. Our primary aim is to acquire your confidence and trust. The following areas shall be governed by the privacy policy:
Closecall’s Online Procedures and the Kinds of Information it GathersThe Closecall users may go through the following procedures: - Customer registration; - gain access to different online features of Closecall; and – Reviewing of analysis and statistics. As part of the registration process for Closecall, users are asked to submit certain personally identifiable data (described in clause 2 below), which may only be shared, disclosed, or distributed to third parties in line with this Privacy Policy.
Personal Information’s Usage and DisclosureAny personal data gathered by Closecall will not be sold, rented, or published. We gather and keep your personal information when you utilize Closecall. You expressly permit and authorize us to collect your personal details for the following purposes: to keep track of what you like, provide you with a customized experience, update you on any changed information as well as new features and other related functions provided by Closecall, keep you updated on the most recent content available on Closecall, special promotions, and other services and goods, to follow up with you after your visit, to support your connection with Closecall in any other way, to help stop fraud and illegal use, to help you with customer service or technical support difficulties and more.
We only gather the personal data necessary to understand you or your preferences for the aforementioned purposes. You can generally browse Closecall anonymously and without disclosing any personal information for informational reasons only. We will never be able to recognize you unless you’ve created an account on Closecall and are logged in with your login information and password. You lose your anonymity once you provide us with your private data. Closecall only collects the personal information that your browser sends to our server when you use it for informational reasons.
The following information is collected if you want to see the Closecall website or mobile application because it is technically required for us to do so in order to present our website to you and to maintain the safety and security of our website and mobile application: an IP address the request’s date and time, the time zone’s distance from Greenwich Mean Time (GMT), the request’s content (a particular website), the access status and HTTP status code, in each situation, the volume of data transported page where the request was made, operating system, browser, and user interface Version and language of the browser software. We process the previously mentioned information for the following reasons: guaranteeing a seamless setup of the web/app connection, guaranteeing a comfortable experience with our web/app, assessing system reliability and safety, and other administrative requirements.
We will never make personal judgments about you based on the technical information we’ve gathered. The information may also be used anonymously for statistical reasons. This information is never combined with the user’s other personal information, compared to other information, or given to third parties. Additionally, the voluntarily provided personally identifiable information is used for some of the following reasons:
Data required for registration and optional additional information:You must register using the registration link. You will be required to fill out a registration form during registration that contains the bare minimum of your online information and contact details. These sensitive personal details must include, but are not restricted to the following:
Company and User Information
Call Log Information
Device Information
Contact List
Lead Information
APIs & CookiesOn some pages, we employ data collecting tools like “cookies” to track the behaviour of visitors, gauge the success of our advertising campaigns, and foster a sense of security and confidence. Closecall employs “cookies” to monitor user behaviour, traffic patterns, usage patterns, and other data from the website or app. Closecall uses cookies to save information locally for a few of the services it offers, saving you from having to enter it again when you come back. Based on the information obtained from cookies, numerous content updates and customer service developments are made.
The user can set up their browser in order to reject cookies. If the user so chooses, they may still have access to most of the capabilities, but they might not be able to complete specific sorts of transactions or use certain interactive features.
You are able to customize your browser to notify you when cookies are set, to accept cookies only in particular circumstances, to reject cookie acceptance in specific cases, or to enable automated cookie deletion after leaving the browser.
Cookie settings can be changed using the links provided for each browser. Additionally, we advise you to manually erase your browser history and cookies on a regular basis.
Cookies might be used by third-party apps that you are able to access via Closecall through links, click-throughs, or banner ads. It is crucial for us to let you know that we have no access to or command over all of these Cookies. Therefore, you accept that we are not liable for any privacy or security concerns involving third parties.
We also use the following APIs:Mobile Permission and Setting DataIn the future, we might add features like message boards and chat rooms. If you choose to publish messages on our message boards, chat rooms, or other messaging sections or leave feedback for other users, we will keep this information as long as it is required to resolve disputes, provide customer support, and troubleshoot problems, as allowed by law.
How we use the data you ProvideYour personal information is used by us to fulfil your service requests. We never swap, rent, sell, or trade any of our user’s personal data. To support the operation of Closecall and our services, we might disclose the information we’ve gathered to our affiliates and service providers we’ve hired on a contractual basis (such as customer service, billing, etc.). You will have the option to reject any marketing uses of your personal information that we may make. We use your sensitive personal data to: resolve disputes; troubleshoot issues; encourage safe services; collect payments; assess consumer interest in our services; notify you about offers, products, and updates online and offline; personalize your experience; identify and prevent errors, fraud, and other illegal activity; enforce our User Agreement(s); and generally improve the customer’s experience and make it similar to that of other similar services. We may gather and analyse demographic, profile, and usage information about the use of our site and apps by our users in an effort to constantly enhance our product and service offerings.
In order to give you a seamless, effective, secure, and personalized experience while utilizing the site/app, we make use of your personal information to develop our platform, enhance the content and services of Closecall, stop or identify fraudulent or misuse of our Closecall, and customise it to match your needs.
In the future, we might also use your personal data to show you services and content that are tailored to your preferences. You hereby expressly consent to receive such information by agreeing to the User Agreement and Privacy Policy. We advise you to select the “opt out of receiving certain messages” checkbox in your profile under “My Account” or to use the unsubscribe link in any email communication if you do not want to acquire these types of emails.
Our Disclosure of Your InformationWe value your privacy and aren’t in a position of selling your personal information to third parties. Closecall only discloses your personal information to those groups of people who are either covered by this privacy statement or who follow procedures at least as secure as those outlined in it, which is more specifically explained below: Our internal service providers may receive some of your personal information if we use their services to help or outsource one or more business, goods, or service activities that we deliver to you on Closecall. Your personal information cannot be used by these internal service providers for any other reason than to carry out the specified outsourced service, as they are bound by confidentiality agreements with us along with additional legal limitations. Any extra information you submit to the internal service provider if you have direct contact with them will be subject to the internal service provider’s own applicable privacy policy, and you agree and understand that Closecall will not be liable for it.
Other Corporate EntitiesWith our parent company, partners, subsidiaries, and joint ventures that are dedicated to meeting your online needs and providing associated services, we share a significant portion of our data, including private information about you. These organizations are still subject to the current Privacy Policy as long as they have access to your personal data. We might buy or sell subsidiaries or business divisions as we grow our company. Customer personal information is typically one of the business assets transferred in such transactions, although it is still bound by any prior Privacy Policies.
Legal RequestsTo assist in safeguarding you and the community from dishonest individuals, we work with law enforcement, regulatory agencies, and other third parties to implement laws pertaining to the protection of intellectual property rights, fraud, and other rights. As a result, we may (and you permit us to) disclose some of your personal information if reasonably necessary to respond to orders from the court, subpoenas, or other legal processes in response to an affirmed request by law enforcement or other government officials regarding a criminal investigation or alleged illegal activity. We may disclose private data to law enforcement agencies, third-party rights holders, or other parties in a sincere hope that any such exposure is needed to uphold our Terms or Privacy Policy; investigate claims that an advertisement, online post, or other content violates the rights of a third party; or protect our users or the general public’s rights, property, or personal safety.
Reasonable Security Practices & ProceduresIn accordance with Rule 8 of the Information Technology (Reasonable security practices & procedures and sensitive personal data or information) Rules, 2011, which are based on the Information Technology Act, 2000, as modified by the Information Technology Amendment Act, 2008, we have put good security processes into place.
Your individual account is password-protected. Your account password won’t be disclosed to anyone by us. If you forget your password, you can send an online request for a password reset via email from your registered email account.
To prevent the loss, misuse, disclosure, alteration, or destruction of personally identifiable information, Closecall has implemented sufficiently strict, globally acceptable standards of technology, organisational security, technological security, operational safety, and safety precautions. Only approved Closecall employees are allowed access to the data, which is protected by a firewall.
Closecall has put in place “Reasonable Security Practices & Procedures” in accordance with the Information Technology Act, 2000 requirements, including any amendments to those rules. By abiding by such clauses, Closecall guarantees your proper care and control over its information technology and security operations in accordance with sections 43, 43A, 45, 66, 72A, and 85 of the Information Technology (IT) Act of 2000 and the Information Technology Act of 2008, including related rules. As a result, you agree that Closecall is not liable for any activity in your account that arises from your failure to keep your password or device secure.
By using this website/app, you agree that Closecall shall not be liable for any uncontrollable security breaches, as well as such cases, you agree that Closecall shall not be liable for any sort of monetary harm, loss of opportunity, legal expenses, company losses, reputational losses, both direct and indirect, that may occur to you in accordance with Sections 43, 43A, and 45 of the Information Technology Act, 2000, including any changes to the said Act.
You also acknowledge that you have verified, agreed, and acknowledged that Closecall management complies with the due diligence (care & controls) requirements of the I.T. Act, 2000, entailing its rules and amendments and that management of Closecall shall not be held liable either directly or indirectly for any potential cyber-crime associated criminal penalties under I.T. Act, 2000 correlating to your information.
You formally acknowledge and accept that the following are just a few of our reasonable security standards and procedures:
Additionally, you understand to accept that Closecall management will never be held liable for maintaining the confidentiality of your sensitive personal data if you share it with any authorized government agencies conducting cyber investigations in accordance with sections 67C, 69, 69A, 69B, 70B, 79, and 80 of the Information Technology Act of 2000, including any subsequent amendments and rules.
Choice or Opt-OutClosecall gives you choices regarding gathering and using your personal data. Additionally, once you have registered for the Closecall, you can let us know at any time that you do not wish to receive additional emails or communications. You can “unsubscribe” by hitting the unsubscribe link. Additionally, you have the option to revoke your consent to the utilization of the sensitive private information that you previously gave to us, in accordance with Rule 5(7) from the Information Technology (Reasonable Security Practices & Procedures and Sensitive Personal Data or Information) Rules, 2011 of the Information Technology Act, 2000 as amended through the Information Technology Amendment Act, 2008. This written withdrawal of permission must be delivered to our registered mailbox
To View or Modify the Given InformationBefore giving access to or making changes to your personal information, we will first conduct an identification check to help safeguard your privacy and security. In order to access your profile information, if you have registered your account on Closecall, you will need to enter your registered user ID and password.If you do not want the company to correct, or delete your personal details or information, then you can contact us by writing to [email protected]
Grievance ResolutionPlease get in touch with us through our official website or the helpline if you have any considerations or queries about our privacy policy, how our application is used, or any other language-related issues. Our grievance officer will direct you accordingly. In accordance with Rule 5(9) of the Information Technology Act, we have appointed a grievance officer.
Children’s PrivacyOnly those who are able to enter into a legally binding agreement under the Indian Contract Act of 1872 are permitted to use Closecall. You may not use Closecall if you are younger than 18. Your parents or legal guardians who have registered as users of the website or application may make any purchases on your behalf if they desire to do so.
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