Empower your business with our call tracking magic and boost the calling productivity and efficiency of your employees.
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Call tracking software is a form of intelligent call monitoring software that tracks all incoming and outgoing calls in real time. It allows business ventures to monitor the performance of calling team members and find out the scope of improvement. It is generally used by the sales and customer service departments of an organization. By using this software, an organization can identify the non-performing resources, make strategies to improve their performance and eliminate the lazy resources that are not willing to upgrade themselves.
Unlimited Call Recordings
Calling Performance Analytics
Interactive Call History
Live Status of Team
The call tracking software provides a wide range of benefits to businesses. The significant advantages of call tracking software are mentioned below-
The productive conversations will eventually lead to powerful sales conversion for your business venture.
It’s time to make your conversations productive by finding out the loopholes in the calling activities and improving the performance of your employees. Analyze the call history of your calling team members and create the scope for improvement with India’s best call tracking software.
Train Non-performers
Identify Shining Stars
Instant Call Log Review
Increase Productivity
Conduct proper research on the efforts of your team members, find out the gap and reasons behind low sales volume, and ascertain ways to enhance sales numbers.
What’s the reason behind the inconsistent growth of your business?- Lack of follow-ups or a substantial number of calls remain unattended or negligence of team members.
Get an in-depth overview of the total number of incoming, outgoing, rejected and never attended calls, and work on enhancing the capacity of your team members using our call tracking software.
Install the smart phone handling app and track all marketing, sales, and customer service calls using your phone
Gain a deeper and better understanding of customer interactions with your calling team members. Find out the weak spots in your employees and train as well as upgrade them to satisfy the customers on call and get the conversion done.
Closecall is India’s No. 1 call tracking software that saves time and money. It hardly takes 5 minutes for you to install this app on your phone and leverage the merits of the smart call management revolution.
Our central dashboard feature showcases total calls, incoming and outgoing calls, not responding and missed calls, total SMS, total active users, etc. It also shows call duration in seconds.
This amazing feature showcases the call recording data of all the employees. The employer/manager can download the recordings and play them. It also exhibits storage usage.
It reflects the summary of never attended and connected calls, unique clients, incoming and outgoing calls, etc. A real-time summary of each employee can be generated.
The live monitoring feature shows the live status of the employees. It mainly exhibits the total number of employees, active assigned numbers, ongoing and idle calls, and much more.
This feature showcases the app usage report of all the employees. You can select the name of the employee and check how much time they devoted on Whatsapp, Facebook, Instagram, YouTube, etc.
This feature is all about the current location details of the employees. You can check the real-time location of your agents on a particular date. You can select the employee of your choice.
You can assign phone numbers to your employees. This feature showcases the user name, user code, device information, status, as well as action. Activate and deactivate status marked can be seen.
The feature of managing leads encompasses end-to-end lead tracking, instant lead capture and routing, follow up on a daily basis, hot leads, lead details, and other details pertaining to lead management.
The break report details feature gives an overview of the nature of the break taken by the agents. This feature plays a significant role in boosting the performance of the calling agents. You can check the date-wise break report.
This feature showcases the call details of the employees in an order. The calling agent who comes across the maximum number of calls is shown at the top of the list. It’s a way to identify the most interactive candidate.
Follow the four steps and start using Closecall.
To install the Closecall app, open the Google Play store on employees' phones.
Search the closecall app on the Play Store, and download and install it.
Automatic syncing of calling data will take place in real-time.
Access the dashboard and get in-depth calling reports and stats.
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