Increase your sales pipeline value with India’s most advanced call management system and boost your revenue in no time.
Call management software is a revolutionary technology-based solution designed to streamline and optimize inbound and outbound communication processes for businesses and organizations. It is used to efficiently handle and manage phone calls, ensuring smooth interactions with customers, clients, as well as internal team members. It tracks call metrics such as average call duration, call volume, and response times, enabling data-driven decision-making. Besides this, it helps in boosting the productivity of employees and reducing call abandonment rates.
Call management software offers a wide range of advantages to businesses and organizations, helping them enhance communication efficiency and customer service. Some of the key advantages include:
The proper utilization of call management software ensures real-time progress in sales conversion for your business growth.
It’s time to ascertain the non-productive resources and the productive ones. Placing the right person for the right role will boost the performance of the employees and increases sales revenue as well. Track the call recordings and live locations and enhance your employees’ performance with India’s No.1 call management software.
Increase Sales Volume
Track the non-performers
Real-time Call Analysis
Remote Team Management
Install the smart phone handling app and track all marketing, sales, and customer service calls using your phone
Closecall’s dashboard offers a user-friendly interface, providing a comprehensive overview of call activities and performance. The software also integrates seamlessly with customer relationship management (CRM) systems, enabling agents to access caller information instantly and personalize interactions.
Closecall is India’s topmost call management software that evaluates and manages the calling activities of the team members and takes the performance of employees to the next level.
Our central dashboard feature showcases total calls, incoming and outgoing calls, not responding and missed calls, total SMS, total active users, etc. It also shows call duration in seconds.
This amazing feature showcases the call recording data of all the employees. The employer/manager can download the recordings and play them. It also exhibits storage usage.
It reflects the summary of never attended and connected calls, unique clients, incoming and outgoing calls, etc. A real-time summary of each employee can be generated.
The live monitoring feature shows the live status of the employees. It mainly exhibits the total number of employees, active assigned numbers, ongoing and idle calls, and much more.
This feature showcases the app usage report of all the employees. You can select the name of the employee and check how much time they devoted on Whatsapp, Facebook, Instagram, YouTube, etc.
This feature is all about the current location details of the employees. You can check the real-time location of your agents on a particular date. You can select the employee of your choice.
You can assign phone numbers to your employees. This feature showcases the user name, user code, device information, status, as well as action. Activate and deactivate status marked can be seen.
The feature of managing leads encompasses end-to-end lead tracking, instant lead capture and routing, follow up on a daily basis, hot leads, lead details, and other details pertaining to lead management.
The break report details feature gives an overview of the nature of the break taken by the agents. This feature plays a significant role in boosting the performance of the calling agents. You can check the date-wise break report.
This feature showcases the call details of the employees in an order. The calling agent who comes across the maximum number of calls is shown at the top of the list. It’s a way to identify the most interactive candidate.
Follow the four steps and start using Closecall.
To install the Closecall app, open the Google Play store on employees' phones.
Search the closecall app on the Play Store, and download and install it.
Automatic syncing of calling data will take place in real-time.
Access the dashboard and get in-depth calling reports and stats.
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